Frequently Asked Questions

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Why do I come back to the same page when I click a button?


This is due to your browser's security settings not allowing cookies to be set. Cookies are small pieces of temporary information which is used when logging into a website or taking a test.

Please ensure your browser is able to accept cookies and try accessing the test again. If you are still having problems signing into your account, we would recommend making sure you are using a later version of a recommended browser.

We recommend using one of the following browsers:

Google Chrome

You can use either the mobile or desktop version of a browser to access our website.

If you are still having problems, please submit a help request and we will be able to assist you.

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